Refund Policy

At MICROS LLC, your satisfaction is our top priority. We stand behind the quality of our products and are committed to ensuring you have the best possible experience. That's why we offer a 30-Day Satisfaction Guarantee.

If for any reason you are not completely satisfied with your purchase, you may request a refund within 30 days of the delivery date. Please note the following terms and conditions:

 

Eligibility for Refunds

  1. Refund requests must be made within 30 days of the delivery date.
  2. Products must be returned in their original packaging, including all components and accessories.
  3. The product must not show signs of excessive wear, damage, or misuse.

How to Request a Refund

  1. Contact our Customer Support team at hello@feelmicros.com to initiate the refund process. Please provide your order number and reason for the return.
  2. Upon approval, you will receive instructions on how to return the product.

Refund Process

  1. Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.
  2. Approved refunds will be processed within 6 business days, and the credit will automatically be applied to your original payment method.

Additional Notes

  • Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.
  • Refunds do not include original shipping fees unless the return is due to a defect or error.
  • For questions or concerns, our Customer Support team is always here to help.

Missing Deliveries

In the event of a missing delivery, please allow up to 24 hours after the carrier marks your package as “delivered,” as it may still be in transit. If your delivery does not arrive within this timeframe, contact us, and we will work with you to provide either a replacement or a full refund.

Thank you for your understanding and cooperation. We are here to ensure you have a smooth and enjoyable experience with us.